Every order is covered by our 30-day money-back guarantee. The same rules apply to your first order and to every subscription shipment. Each shipment is covered for 30 days from its delivery date.
If the product is in its original condition
Original condition means unused and in its original packaging.
- You get a full refund to your original form of payment.
- You pay the return shipping. We recommend a tracked service.
- Photo verification is required before you send anything back (see below).
If the product is not in its original condition
- You do not need to send it back.
- We issue a partial refund of 25% of the product price you paid for that order or shipment, to your original form of payment. Shipping charges are not included.
- Photo verification is still required.
How to request a refund
- Email us within 30 days of delivery with your order number (see Contact Us).
- Attach clear photos: (a) every bar and its packaging together with a handwritten note showing your order number and today's date; (b) a close-up of each bar showing its condition; (c) the shipping label on the parcel it arrived in.
- We review your photos within 2 business days and reply with either a return address (original condition) or a partial refund confirmation (not original condition).
- If you are returning the product, ship it within 14 days of our approval and send us the tracking number.
- We issue your refund to your original form of payment within 5-10 business days of receiving and inspecting the return, or of confirming a partial refund.
Other situations
- Item damaged, wrong or missing: contact us with your order number and a photo and we will make it right.
- Skin reaction: stop using the product and contact us right away.
- Subscriptions: you can cancel anytime before your next shipment from your account.
Return address: [to be added by the AuraBar team].